{"id":92954,"date":"2024-04-23T14:19:53","date_gmt":"2024-04-23T14:19:53","guid":{"rendered":"https:\/\/staging.checkmarx.com\/?page_id=92954"},"modified":"2025-11-22T17:24:35","modified_gmt":"2025-11-22T15:24:35","slug":"support","status":"publish","type":"page","link":"https:\/\/checkmarx.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<section class=\"section-inner-hero-text-left page-without-header-bg__hero  has-custom-bg hero-generic-title page-without-header-bg__hero\" style=\"--bg-desktop: url('https:\/\/checkmarx.com\/wp-content\/uploads\/2025\/01\/generic_hero_bg_2-scaled.webp'); --bg-mobile: url('https:\/\/checkmarx.com\/wp-content\/uploads\/2025\/01\/generic-hero-bg-mobile.webp');\">\n\n    <div class=\"main-wrapper section-inner-hero-text-left__wrapper\">\n        <div class=\"section-inner-hero-text-left__wrap-text\">\n\t\t\t<p class=\"section-description-top\">Checkmarx<\/p>\t\t\t<h1 class=\"section-title\">Premium Support\u00a0<\/h1>\t\t\t<p class=\"section-description\">Improve security outcomes and maximize return on investment with proactive technical support.\u00a0<\/p>            <div class=\"wrap-btns-hero\">\n\t\t\t\t        <a href=\"#demo\" class=\"btn btn-2 btn-bg accent demo\">Talk to an AppSec Expert<\/a>\n        \t\t\t\t            <\/div>\n        <\/div>\n    <\/div>\n\t<\/section>\n\n<section class=\"section-menu-page not-sticky\">\n    <div class=\"main-wrapper section-menu-page__wrapper\">\n        <ul class=\"section-menu-page__bread-crumbs\">\n            <li><a href=\"\/\">Home <i class=\"arrow-css right\"><\/i><\/a><\/li>\n\t\t\t            <li><a href=\"https:\/\/checkmarx.com\/support\/\" class=\"no-link\">Support<\/a><\/li>\n        <\/ul>\n        <ul class=\"section-menu-page__nav js--menu-page\">\n\t\t\t        <\/ul>\n    <\/div>\n<\/section>\n\n<section class=\"section-chess-order light-theme\">\n\n\t    <div class=\"main-wrapper\">\n\t\t            <div class=\"section-chess-order__item\">\n                <div class=\"section-chess-order__item_text-wrap\">\n\t\t\t\t\t<p class=\"section-chess-order__item_title\">Rapid Technical Support\u00a0<\/p>\t\t\t\t\t<div class=\"section-chess-order__item_description for-desktop\">\n<p>Quickly and efficiently address security challenges with the help of an escalation manager, personalized assistance, and responses to critical issues within two hours.\u00a0<\/p>\n<\/div>                <\/div>\n                <div class=\"section-chess-order__item_visual-content\">\n\t\t\t\t\t        <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/uploads\/2024\/04\/1-7.svg\" width=\"729\" height=\"568\" alt=\"1\" loading=\"lazy\">\n                        <\/div>\n\t\t\t\t<div class=\"section-chess-order__item_description for-mobile\">\n<p>Quickly and efficiently address security challenges with the help of an escalation manager, personalized assistance, and responses to critical issues within two hours.\u00a0<\/p>\n<\/div>            <\/div>\n\t\t            <div class=\"section-chess-order__item\">\n                <div class=\"section-chess-order__item_text-wrap\">\n\t\t\t\t\t<p class=\"section-chess-order__item_title\">Tailored Customer Success\u00a0<\/p>\t\t\t\t\t<div class=\"section-chess-order__item_description for-desktop\">\n<p>Benefit from proactive monitoring of metrics and usage, periodic business reviews, environment reviews for optimal performance, and roadmap reviews to align your strategy with evolving needs.\u00a0\u00a0<\/p>\n<\/div>                <\/div>\n                <div class=\"section-chess-order__item_visual-content\">\n\t\t\t\t\t        <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/uploads\/2024\/04\/2-7.svg\" width=\"729\" height=\"568\" alt=\"2\" loading=\"lazy\">\n                        <\/div>\n\t\t\t\t<div class=\"section-chess-order__item_description for-mobile\">\n<p>Benefit from proactive monitoring of metrics and usage, periodic business reviews, environment reviews for optimal performance, and roadmap reviews to align your strategy with evolving needs.\u00a0\u00a0<\/p>\n<\/div>            <\/div>\n\t\t            <div class=\"section-chess-order__item\">\n                <div class=\"section-chess-order__item_text-wrap\">\n\t\t\t\t\t<p class=\"section-chess-order__item_title\">Proactive Assistance\u00a0<\/p>\t\t\t\t\t<div class=\"section-chess-order__item_description for-desktop\">\n<p>Leverage Checkmarx technical experts for troubleshooting assistance, knowledge transfer sessions, recommendations on alternative presets to cater to diverse security requirements, and more.\u00a0<\/p>\n<\/div>                <\/div>\n                <div class=\"section-chess-order__item_visual-content\">\n\t\t\t\t\t        <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/uploads\/2024\/04\/3-5.svg\" width=\"729\" height=\"568\" alt=\"3\" loading=\"lazy\">\n                        <\/div>\n\t\t\t\t<div class=\"section-chess-order__item_description for-mobile\">\n<p>Leverage Checkmarx technical experts for troubleshooting assistance, knowledge transfer sessions, recommendations on alternative presets to cater to diverse security requirements, and more.\u00a0<\/p>\n<\/div>            <\/div>\n\t\t    <\/div>\n<\/section>\n\n<section class=\"section-table-support light-theme\">\n    <div class=\"main-wrapper\">\n\t\t<h2 class=\"section-title\">Compare Premium Support<\/h2>\n        <div class=\"wrap-table-support\">\n            <div class=\"wrap-table-radius\">\n                <table class=\"table-service\">\n                    <caption>Table&#8217;s title or description<\/caption>\n                    <colgroup class=\"for-mobile\">\n                        <col class=\"col-first\">\n                        <col class=\"col-medium\">\n                        <col class=\"col-premium\">\n                    <\/colgroup>\n                    <colgroup class=\"for-desktop\">\n                        <col class=\"col-head\">\n                        <col class=\"col-first\">\n                        <col class=\"col-medium\">\n                        <col class=\"col-premium\">\n                    <\/colgroup>\n\n\t\t\t\t\t                        <thead>\n\t\t\t\t\t\t                                <th colspan=\"1\" scope=\"col\" class=\"for-mobile\">\n                                    <span>Service description<\/span>\n                                <\/th>\n                                <th colspan=\"2\" scope=\"col\" class=\"for-desktop\">\n                                    <span>Service description<\/span>\n                                <\/th>\n\t\t\t\t\t\t\t\t                                <th scope=\"col\"><span>Standard Support\u00a0<\/span><\/th>\n\t\t\t\t\t\t\t\t                                <th scope=\"col\"><span>Premium support<\/span><\/th>\n\t\t\t\t\t\t\t\t                        <\/thead>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t                            <tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                    <tr class=\"for-mobile\">\n                                        <th scope=\"row\" colspan=\"3\">Support Service\u00a0<\/th>\n                                    <\/tr>\n\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t                                        <th scope=\"row\" rowspan=\"3\" class=\"for-desktop\">Support Service\u00a0<\/th>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td rowspan=\"2\">Service level\u00a0<\/td>\n<td>  Automated <\/td>\n<td>  Personalized\u00a0 <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td>  Standard <\/td>\n<td>  Prioritized\u00a0 <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td rowspan=\"2\">Root cause analysis oversight\u00a0<\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-not.svg\" alt=\"not\">  <\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-yes.svg\" alt=\"yes\">  <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\n                            <\/tbody>\n\t\t\t\t\t\t\t                            <tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                    <tr class=\"for-mobile\">\n                                        <th scope=\"row\" colspan=\"1\">Support Team\u00a0<\/th>\n                                    <\/tr>\n\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t                                        <th scope=\"row\" rowspan=\"1\" class=\"for-desktop\">Support Team\u00a0<\/th>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td rowspan=\"2\">Escalation manager\u00a0<\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-not.svg\" alt=\"not\">  <\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-yes.svg\" alt=\"yes\">  <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\n                            <\/tbody>\n\t\t\t\t\t\t\t                            <tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                    <tr class=\"for-mobile\">\n                                        <th scope=\"row\" colspan=\"4\">Technical Support Response Time\u00a0<\/th>\n                                    <\/tr>\n\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t                                        <th scope=\"row\" rowspan=\"4\" class=\"for-desktop\">Technical Support Response Time\u00a0<\/th>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td>P1 (Critical)\u00a0<\/td>\n<td>  6 hours\u00a0 <\/td>\n<td>  2 hours\u00a0 <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td>P2 (Severe Impact)\u00a0<\/td>\n<td>  12 hours <\/td>\n<td>  4 hours <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td>P3 (Minor Impact)\u00a0<\/td>\n<td>  2 business days\u00a0 <\/td>\n<td>  2 business days\u00a0 <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td rowspan=\"2\">Coverage\u00a0<\/td>\n<td>  Working hours, business days\u00a0 <\/td>\n<td>  24\/7 <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\n                            <\/tbody>\n\t\t\t\t\t\t\t                            <tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                    <tr class=\"for-mobile\">\n                                        <th scope=\"row\" colspan=\"5\">Productivity Booster\u00a0<\/th>\n                                    <\/tr>\n\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t                                        <th scope=\"row\" rowspan=\"5\" class=\"for-desktop\">Productivity Booster\u00a0<\/th>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td>Customer success\u00a0<\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-not.svg\" alt=\"not\">  <\/td>\n<td><span class=\"wrap-icon-text\"> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-yes.svg\" alt=\"yes\"> Personalized <\/span><\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td>Proactive AppSec metrics &#038; usage\u00a0<\/td>\n<td>  Partial\u00a0 <\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-yes.svg\" alt=\"yes\">  <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td>Periodic business review\u00a0<\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-not.svg\" alt=\"not\">  <\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-yes.svg\" alt=\"yes\">  <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td>Environment reviews\u00a0<\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-not.svg\" alt=\"not\">  <\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-yes.svg\" alt=\"yes\">  <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td rowspan=\"2\">Roadmap reviews\u00a0<\/td>\n<td>  Partial\u00a0 <\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-yes.svg\" alt=\"yes\">  <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\n                            <\/tbody>\n\t\t\t\t\t\t\t                            <tbody>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                    <tr class=\"for-mobile\">\n                                        <th scope=\"row\" colspan=\"4\">Proactive Technical &#038; Operational Support\u00a0<\/th>\n                                    <\/tr>\n\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t                                        <th scope=\"row\" rowspan=\"4\" class=\"for-desktop\">Proactive Technical &#038; Operational Support\u00a0<\/th>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td>Business hour support &#038; standard SLAs<\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-not.svg\" alt=\"not\">  <\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-yes.svg\" alt=\"yes\">  <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td>24\/7 support availability<\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-not.svg\" alt=\"not\">  <\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-yes.svg\" alt=\"yes\">  <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td>Customer success<\/td>\n<td>  Not personalized\u00a0 <\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-yes.svg\" alt=\"yes\">  <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                <tr>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<td rowspan=\"2\">Customer success<\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-not.svg\" alt=\"not\">  <\/td>\n<td> <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/themes\/checkmarx\/assets\/images\/icon-yes.svg\" alt=\"yes\">  <\/td>\n                                <\/tr>\n\t\t\t\t\t\t\t\n                            <\/tbody>\n\t\t\t\t\t\t\t\n\t\t\t\t\t                <\/table>\n            <\/div>\n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n<section class=\"section-registration gradient light-theme\" id=\"demo\">\n    <div class=\"main-wrapper section-registration__wrapper\">\n        <div class=\"section-registration__left\">\n            <div class=\"section-registration__wrap-form\">\n                <p class=\"section-description-top\">Talk to an AppSec Expert<\/p>                <h3 class=\"section-title\">Take the Next Step in Your AppSec Journey<\/h3>                <p class=\"section-description\">Whether you\u2019re looking for personalized support, a one-time services engagement, or fully managed service, see how we can help improve your AppSec program.\u00a0<\/p>\n                <div class=\"section-registration__form hbsp-form\">\n                                    <script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n                <script>\n                    hbspt.forms.create({\n                        region: \"na1\",\n                        portalId: \"146169\",\n                        formId: \"08a3d39b-fe40-4bf5-89ce-b75ffbb01c8a\",\n                        onFormReady: function ($form) {\n                            if (typeof initCountryStateBehavior === 'function') {\n                                initCountryStateBehavior($form[0]);\n                            }\n\n                            \/\/ Try to active submit button for known users\n                            if (typeof activateSubmitForKnownUser === 'function') {\n                                activateSubmitForKnownUser($form[0]);\n                            }\n\n                            [\n                                ...document.querySelectorAll('.hs_firstname'),\n                                ...document.querySelectorAll('.hs_lastname'),\n                                ...document.querySelectorAll('.hs_company'),\n                                ...document.querySelectorAll('.hs_jobtitle'),\n                                ...document.querySelectorAll('.hs-dependent-field'),\n                                ...document.querySelectorAll('.hs_number_of_developers'),\n                                ...document.querySelectorAll('.hs_did_you_attended_a_checkmarx_training_in_the_past_if_so_which_')\n                            ].forEach(elem => elem.style.display = 'none');\n                        },\n                        onFormSubmit: function ($form) {\n                            \/\/ Find element to scroll to\n                            const scrollTarget = document.querySelector('.section-registration__wrap-form');\n                            if (scrollTarget) {\n                                scrollTarget.scrollIntoView({ behavior: 'smooth' });\n                            } else {\n                                console.warn('onFormSubmit: \u044d\u043b\u0435\u043c\u0435\u043d\u0442 .section-registration__wrap-form \u043d\u0435 \u043d\u0430\u0439\u0434\u0435\u043d');\n                            }\n\n                            \/\/ Call a custom function if defined\n                            if (typeof window.advancedFormSubmitted === 'function') {\n                                window.advancedFormSubmitted($form); \/\/ Can be passed the form if needed\n                            } else {\n                                console.warn('onFormSubmit: \u0444\u0443\u043d\u043a\u0446\u0438\u044f advancedFormSubmitted \u043d\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0430');\n                            }\n                        }\n                    });\n                    document.addEventListener('change', (e) => {\n                        if (e.target.closest('.hs-input')) {\n                            [\n                                ...document.querySelectorAll('.hs_firstname'),\n                                ...document.querySelectorAll('.hs_lastname'),\n                                ...document.querySelectorAll('.hs_company'),\n                                ...document.querySelectorAll('.hs_jobtitle'),\n                                ...document.querySelectorAll('.hs-dependent-field'),\n                                ...document.querySelectorAll('.hs_number_of_developers'),\n                                ...document.querySelectorAll('.hs_did_you_attended_a_checkmarx_training_in_the_past_if_so_which_')\n                            ].forEach(elem => elem.style.display = 'block');\n                        }\n                    })\n                <\/script>\n                                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"section-registration__right\">\n            <p class=\"section-registration__list-logo_title\">Trusted By:<\/p>            <div class=\"slider-wrapper \">\n                <ul class=\"section-registration__list-logo\">\n                                            <li>\n                                    <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/uploads\/2024\/04\/siemens.svg\" alt=\"siemens\">\n                                <\/li>\n                                                <li>\n                                    <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/uploads\/2024\/04\/adidas.svg\" alt=\"adidas\">\n                                <\/li>\n                                                <li>\n                                    <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/uploads\/2024\/04\/salesforce.svg\" alt=\"salesforce\">\n                                <\/li>\n                                                <li>\n                                    <img decoding=\"async\" src=\"https:\/\/checkmarx.com\/wp-content\/uploads\/2024\/04\/citi.svg\" alt=\"citi\">\n                                <\/li>\n                                                <li>\n                                    <img 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